Curriculum Vitae

Michael D. Fletcher
#3 - 90 James Street
Ottawa, Ontario
K1R 5M3, Canada
Phone: (613) 255-5713
eMail: nieuport.at.rogers.com (remove nospam. to send)
Web-site: mars.ark.com/~mdf


Qualifications


        · CD-ROM Publisher (ISBN 0-973204-00-1)
        · Extensive computer related skills and an eye for detail.
        · Perseverance in trouble-shooting and debugging computer problems
        · Experienced and dedicated researcher in many disciplines
        · Skilled technical illustrator
 
Computer Skills


        · Extensive computer experience in building PC’s
        · Software installation and troubleshooting a wide variety of problems
          on Windows and Macintosh platforms
        · Web site development
        · Writing software and scripts in a variety of computer languages
        · Proven ability to translate techno-babel into common English.
 
Interpersonal and Sales Skills


        · Communicated well in difficult situations where diplomacy and tact were essential.
        · Provided effective security in both military and civilian environments.
        · eBay seller 'Nieuport29' (currently ranked at 68 positives)
        · Awarded the Bronze Duke of Edinburgh Award for personal excellence.
                                                                                                                                                                             

Work Experience


          Independent Graphic ArtistDec. 2002 to current
          Ottawa, Ontario


                Creating detailed original bespoke computer artwork of various aircraft.
                Examples available at members.rogers.com/customprofiles




          Independent CD-ROM PublisherJan. – Oct. 2002
          Ottawa, Ontario


                Researched, digitized and retouched historical documents for CD-ROM.
                Created HTML pages and artwork for both CD-ROM and sales web site.
                CD ISBN 0-973204-00-1 is available at members.rogers.com/nieuport




          Technical Support AgentOct. 1999 – Jan. 2002
          Taima, Ottawa, Ontario


                Technical support for all Internet and account related issues,
                Supporting Macintosh and all Windows platforms using telephone,
                coaxial cable and T1 connections; Providing second level support,
                including assistance to other technicians and resolving chronic problems.




          Software Engineering and Program AnalystJan. – May 1999
          Sweet Software, Courtenay, British Columbia


                Object oriented design and development of a thin email client.
                Responsibilities included design outline, testing regimen, printing
                functions, as well as reviewing documentation from other team members.
                Project completed on time and to specifications.




          Year 2000 ProgrammerJune – August 1998
          Canadian Forces Base Comox, Comox, British Columbia


                Test PC and Fax machines for Y2K compliance, and produce reports
                Wrote custom SQL queries accessing the Support Magic® Database,
                Carried out Novell 4.5 server and network administration tasks,
                Improved testing regimen and completed project ahead of schedule.




          Lab AssistantJan. 1997 – June 1999
          North Island College, Comox, British Columbia


                Software installation on networked computers, including Linux and
                NT 4.0 servers; Provided Technical assistance to computer and Business
                students using the computer lab; Directing a BBS setup remotely
                via phone and setup NT server, Installed CD burner and Web camera
                for class demonstrations.




          Security GuardSep. 1989 – Aug. 1995
          Various, Halifax, NS, CFB Baden-Soellingen, Germany, Ottawa, Ontario


                Maintain building/site security, patrols, alarm monitoring and response
                Handling traffic and access control at restricted facilities
                Monitoring traffic for impaired drivers and safety violations
                Providing information services to the public
                Preventing several break-ins, and caught a shoplifter
                known Turkish terrorists from gaining ingress.




          Graphic ArtistSpring 1989
          DCF Flying Enterprises, Greenwood & Digby, Nova Scotia


                Researched and rendered a series of helicopter drawings on contract
                in support of a sales promotion for an aircraft refinishing business.
                Project was cancelled when refinishing business shut down.
 


Related Experience


          Researcher1995
          National Aviation Museum, Ottawa, Ontario


                Research for the National Aviation Museum for several restorations of
                World War one era aircraft; Identified the Museum’s previously undocumented
                and unique Nieuport 12 and found photographs of it, as it toured
                Canada from 1917 to 1919 for War Bonds.




          Automobile Refinishing and RepairSummer 1999
          Owner, Courtenay, British Columbia


                Professionally repaired bodywork, prepped and painted VW.
 


Education and Training


          Rogers Cable ISP support training.March 2001
          Taima intensive training program (included MCSE for Win 9x & NT).Oct. to Nov. 1999
          Taima ISDN and dial-up ISP support training.November 1999
          Standard First Aid and level 'C' CPR. (renewal)June 1998
          North Island College Computer Science & Technology Program.1997 – 1999
                Languages: C++, VB, Unix scripts, Perl, SQL, Javascript, Java, CGI and HTML
                Operating Systems: Windows 3x/9x/NT, Debian Linux, Novell 4 & 5
                Applications: MS Word, Excel, Access, and Powerpoint, Borland Builder, Vi, and others.
                Areas of Study: Networking and System administration, Databases, Systems Analysis and
                Design, Software Engineering, Interface Design, System Troubleshooting, Statistics,
                Algorithm design, Object Oriented Programming & C++ Class design, Network Security


 


Hobbies and Interests


                History, Technical illustration, Vintage Aircraft and Automobiles.